1. Are the products on island?

Yes, all items are in-stock and on island. We encourage our store customers to shop online for their next purchase(s). (It also helps to see new stock once it arrives!)

2. How do I buy products?

You have two options to buy products from us:

You can shop on the website, checkout, and have your items delivered. You will pay for your items when they are delivered to you.


You can come to our retail store located at:

6 Shadow Lane, North Church Street
Next to Baytown Plaza, West Bay Road

Our business hours are:

Monday – Friday 10AM to 6PM , Saturdays 10AM to 5PM. (Temporarily closed weekdays between 3:30 and 4:30pm.)
*Please note that these hours may vary during special holidays. Check our Facebook for updates on our hours.

Note: No payment is received online. Payment is made when you pickup your items or have them delivered. (We want you to be happy with your item(s) before you pay!)

3. What forms of payment do you accept?

We accept cash (CI or US dollar), debit and credit cards, including Visa, MasterCard and Discover. We unfortunately do not accept American Express at this time. We will also accept cheques from established organizations only. Call for more information on established organizations.

4. What’s the advantage of buying from Futbolista World?

The convenience of shopping locally and the availability of high quality products on island. There is also a wide selection of items to choose from and a wide range of prices. We work with you to ensure you receive products you are satisfied with.

5. What are your delivery fees?

Free delivery is offered from West Bay to Bodden Town. Delivery outside these areas are subject to a delivery fee.

6. How often do you get new stock?

Roughly every 2 – 4 weeks. If you want something that’s not on our website, you can place a ‘special order’! (See #7)

7. How do I place a special order?

Specials orders are anything that you don’t see on our website that you would like. Email us and a member of the Futbolista Team will provide you with a quote and estimated arrival time.

8. How do I place a bulk order?

Email us for assistance with large orders of over 10 items (balls, apparel, goals, field equipment, etc). For team uniforms, visit our Custom Uniforms page. Please allow us 48 hours to respond.

9. How do I get a refund?

Futbolista World accepts returns and exchanges of most products within fourteen (14) days of purchase. We do not accept returns or exchanges on gift certificates, undergarments, used products or customized products. Please refer to our Return Policy for further details.

Have more questions? Contact us!

Last Updated: 29/08/2022